DOCUMENTATION
Onboarding Process
From agreement to first campaign: the complete timeline
The Cloud Server for Email onboarding process takes 5–10 business days from agreement signing to first campaign capability. This page documents every step, who is responsible, and what to expect at each stage.
Onboarding Timeline
| Days | Phase | Who | What Happens |
|---|
| Day 1 | Agreement + requirements | Client + CSE | Service agreement signed; onboarding form completed; sending domains confirmed |
| Days 2–3 | Infrastructure provisioning | CSE | Server provisioned; PowerMTA installed; MailWizz installed; IPs assigned; rDNS configured |
| Days 3–4 | Authentication setup | CSE + Client | DKIM keys generated; DNS records provided; client adds DNS records; CSE verifies propagation |
| Days 4–5 | Platform configuration | CSE | PowerMTA domain blocks; MailWizz delivery server; bounce server; tracking domain SSL |
| Day 5–7 | Access handover | CSE + Client | Credentials delivered; Getting Started guide reviewed; test email sent and verified |
| Days 7–10 | First warming campaign | Client + CSE monitoring | First campaign to active segment; daily monitoring; warming schedule enforced |
What You Need to Provide
- Sending domain(s) — use a subdomain (mail.yourdomain.com), not your primary domain
- Access to your DNS provider to add SPF, DKIM, DMARC, and CNAME records
- Subscriber list CSV with engagement data (last open/click dates)
- Bounce server email and IMAP credentials
- Preferred tracking domain (e.g., track.yourdomain.com)
DNS Records We Will Provide
# SPF — add to your sending domain
@ IN TXT "v=spf1 ip4:YOUR.IP ip4:YOUR.IP2 ~all"
# DKIM — add at mail._domainkey.yourdomain.com
mail._domainkey IN TXT "v=DKIM1; k=rsa; p=[your public key]"
# DMARC — add at _dmarc.yourdomain.com
_dmarc IN TXT "v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com; fo=1"
# Tracking CNAME — for click/open tracking
track IN CNAME track.cloudserverforemail.com.
First Warming Campaign
1
Segment by engagementExport subscribers who opened or clicked in the last 30 days. This is your warming list.
2
Set campaign sending quotaIn MailWizz: Campaign Settings → Sending Quota. We will tell you what volume to set based on your warming week.
3
Send and monitorSend the warming campaign. The following morning, check Google Postmaster Tools for spam rate and domain reputation.
4
Report anything unusualIf spam rate exceeds 0.10% or domain reputation drops to Low, contact infrastructure@cloudserverforemail.com immediately before sending more.
Questions During OnboardingContact infrastructure@cloudserverforemail.com with subject 'Onboarding: [your company]'. Response within 4 business hours.
